Cisco 820-605 Practice Test Questions
Question: 1 From a Customer Success perspective, which reason to monitor your customer’s health is the most important? A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution. B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan. C. Understanding your customer’s health directly enables renewals. D. It gives the customer valuable insight so they can automatically renew critical on time. Answer: C Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customerhealth/ Question: 2 What are two barriers of adoption in an organization? (Choose two.) A. new product sales motion B. lack of knowledge on solution C. organizational announcements D. implementation issues E. hiring practices Answer: B, D Question: 3 In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Whi...